Protocol for guests
The safety of our guests is our highest priority. Upon arrival at the hotel, our concierge team will invite
each guest to dis-infect their shoes on a sanitizing mat. The staff will avoid any physical contact — guests
will be invited to visit their room with previously programmed and disinfected keys.
The temperature control of all employees are carried out daily. Our team has been trained on the safety and
sanitation protocols of COVID-19 and will use the Personal Protective Equipment (PPE) appropriate to their
functions and respon-sibilities in accordance with state regulations and guidelines.
Cleaning and disinfection of public areas and rooms
The frequency of cleaning and disinfection has increased in all public spaces with an emphasis on frequent
contact sur-faces, including, among others, reception desks, buttons, door handles, public toilets , room
keys and locks, stair handrai-ls, staircases, counters, dining surfaces and seating areas. We use Ritco
disinfectant products, made with active ingre-dients approved by the United States Environmental Protection
Agency (EPA) for the elimination of COVID-19.
Food handling protocol
Our hotels have implemented a preventive self-control system (based on the premises of the HACCP system)
designed to guarantee food safety and take extreme precautions so that food does not become a vehicle for
contamination, as well as the control and disinfection of dishes, cleaning equipment, spaces, uniforms and
Preventive measures within the hotel
Our staff strictly follows hygiene measures upon entering the property. Our property is equipped with
antibacterial sta-tions in all common and private areas. Social distancing is respected in common areas, and
we have medical assistance from our permanent in-house doctors.