RELEVANT INFORMATION REGARDING OUR HEALTH AND SAFETY PROTOCOLS AT THE HOTEL.

PROTOCOLS,
PROCEDURES
AND PREVENTIVE
MEASURES
FOR COVID-19

The health and well-being of our staff, guests and community are our utmost priority.

Following the pandemic, we will continue to implement strict safety protocols to guarantee the safety of all who work here and visit. Know that we are looking forward to the next stage of our journey as a global community, starting here in Tulum.

Protocol for guests

The safety of our guests is our highest priority. Upon arrival at the hotel, our concierge team will invite each guest to dis-infect their shoes on a sanitizing mat. The staff will avoid any physical contact — guests will be invited to visit their room with previously programmed and disinfected keys.

Safety protocol

The temperature control of all employees are carried out daily. Our team has been trained on the safety and sanitation protocols of COVID-19 and will use the Personal Protective Equipment (PPE) appropriate to their functions and respon-sibilities in accordance with state regulations and guidelines.

Cleaning and disinfection of public areas and rooms

The frequency of cleaning and disinfection has increased in all public spaces with an emphasis on frequent contact sur-faces, including, among others, reception desks, buttons, door handles, public toilets , room keys and locks, stair handrai-ls, staircases, counters, dining surfaces and seating areas. We use Ritco disinfectant products, made with active ingre-dients approved by the United States Environmental Protection Agency (EPA) for the elimination of COVID-19.

Food handling protocol

Our hotels have implemented a preventive self-control system (based on the premises of the HACCP system) designed to guarantee food safety and take extreme precautions so that food does not become a vehicle for contamination, as well as the control and disinfection of dishes, cleaning equipment, spaces, uniforms and common spaces.

Preventive measures within the hotel

Our staff strictly follows hygiene measures upon entering the property. Our property is equipped with antibacterial sta-tions in all common and private areas. Social distancing is respected in common areas, and we have medical assistance from our permanent in-house doctors.

We are taking the best precautions to receive you. If you want to
learn more about hygiene and prevention protocols,

click here to download the full document